Our Satisfied Customers

“After my mom broke her hip, I was stressed. We knew she needed specialized care to help her recover and I didn’t know where to turn. A friend told me about Access to Independence and they were terrific! They answered all my questions and created a customized plan to care for my mom that we could afford. She’s doing much better now!”
Karen H, Ravenna, OH

“My parents moved into a new home that was beautiful, but did not have the access ramp my dad needed for his wheelchair. We found the number for Access to Independence and they met with us the next day. Within less than a week, a sturdy, easy to use ramp was installed from porch to the front door. The staff was very friendly throughout the process.”
Diane F, Shaker Heights, OH

“What an incredible experience my husband and I had at Access to Independence!!
Jennifer made our experience easy and light. She spent time listening to us and helping us prioritize our needs. I was so impressed with her knowledge and the way in which she made it easy for us to understand. When we first entered the store she was gentle with us and made us feel heard. That takes skill with language and heart! As a person who lives with ALS I can honestly say Access to Independence is a resource my family and I will have now. Thank you Jennifer! Thank you Access see you soon!!”

Melody Ruffin Ward

“From the initial consultation to the follow-up call, we have been so satisfied and impressed! Tom and his crew installed our track lift; even changing a couple things last-minute as the project developed and we realized a better fit for the track. They were incredibly quiet for such a lot of work and cleaned as they went – no dust or debris left behind. I appreciated that they greeted my sister (the client) and acknowledged her as the project concluded. Jennifer came out to instruct us on the use of the equipment; she gave very thorough and clear explanations and offered advice on best-practices to prolong the life of the equipment and protect the comfort and well-being of my sister. The whole process took only a few hours and after a week of using the track-lift instead of my back to move my sister, we are BOTH feeling a lot better!!”

Michael Antalek

“I just received my Golden Eagle GR595 and I am thrilled. I have a rather unique situation where I must walk out to my barn 3-4 times a day to care for my animals. At age 70, on ice, in the winter, it has gotten a bit scary so I started exploring my options, The Golden Eagle was the perfect solution. Kane and Vinnie took the utmost care in delivering it and making sure I knew of all of its incredible features. I took it out for a test run and have now had it on concrete, grass, and gravel. Our 400 ft. long driveway was a bit of a challenge because it is downhill, gravel, and very uneven. Forty years of riding horses came in handy in understanding how to handle the Eagle on this type of terrain.
I spent 20 years in professional medical sales selling artificial kidneys and kidney dialysis machines. Believe me, I know excellent customer service when I see it. Jennifer and the team at Access to Independence are truly what customer service is all about. They are the real reason that I purchased this machine from this company. I know that this is the beginning of a long-term working relationship. I can’t thank Jennifer enough for the concern and care with which she handled every detail to ensure that this was the most positive of experiences. I can’t recommend them enough.”

Lenore Fishman

“Jennifer & rest of staff are amazing! Super helpful every time we’ve been! Really care to make sure you get the best product for your needs— The I Walk Free knee crutch is the perfect fit. No better place for your at home medical needs!!”

Bailey Stone